Shipping policy

1. Shipping Methods and Costs

We offer a standard option.
Shipping costs are calculated based on the weight of the package and the destination.
Free standard shipping is available for orders over $28.

2. Processing Time

Orders are processed within 1-2 business days.
Orders placed on weekends or holidays will be processed on the next business day.

3. Delivery Time

Standard shipping: 3-7 business days.

4. Shipping Restrictions

We currently ship to all 50 U.S. states, including Alaska and Hawaii.
Certain products may be restricted from shipping to specific states due to local regulations.

5. Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number.

You can track your order through the carrier’s website.

6. Damaged or Lost Packages

If your package arrives damaged, please contact our customer service within 48 hours of delivery.
If your package is lost, please contact our customer service for assistance.

7. Returns and Refunds

Due to the nature of our products, we do not accept returns on our items.

You can request a full refund within 30 days of delivery.

Please contact our customer service to initiate a refund.

8. Customer Service

For any questions or concerns regarding your order, please contact our customer service team at info@chakalakabrands.com.